0. PRE-CONTRACTUAL INFORMATION**

Below, for your reading and understanding, are the General Terms and Conditions of Contract (hereinafter, the “General Terms”), which will apply to all distance sales transactions of goods and/or products carried out electronically through the online store of the Website [https://www.lobbyroomhotel.com](https://www.lobbyroomhotel.com) (hereinafter, the “Website”), from the moment the BUSINESS sends the CONSUMER the General Terms in the order confirmation document, and not at any earlier time.

These General Terms will remain in force and valid as long as they are accessible through the Website. If you do not agree with them, you should not use this Website.

The BUSINESS reserves the right to modify, in whole or in part, at any time, the General Terms, as well as any legal notices, guidelines, and/or usage regulations published on the Website, which, depending on the case, will replace, complement, and/or modify the General Terms outlined here, without affecting any goods and/or products that were purchased prior to such modification.

Such modifications may be made through the Website in any legally acceptable manner and will be binding during the time they are published on the Website until they are validly replaced by later versions.

The BUSINESS informs the CONSUMER that they can access the General Terms by clicking on the “General Terms and Conditions of Contract” link. We recommend that the CONSUMER consult the General Terms periodically, as they may be modified. The CONSUMER can always check the current version of these terms at [https://www.lobbyroomhotel.com/en/terms](https://www.lobbyroomhotel.com/en/terms).

However, the BUSINESS reserves the right to apply, in certain cases, Particular Terms that take precedence over these General Terms when deemed appropriate, and will announce them in due form and time.

In the event of a contradiction between the terms and conditions stated in these General Terms and the Particular Terms, the conditions agreed upon in the latter will always prevail concerning those incompatible terms, and only with respect to the specific goods and/or products subject to those specific conditions.

By accepting this contractual document, the CONSUMER:

a. Has read, understands, and comprehends the information presented here.
b. Is a natural person or represents a legal entity with sufficient capacity to contract.
c. Accepts all the conditions and obligations set forth herein.

1. PARTIES AND IDENTITY OF THE PARTIES**

On the one hand,

The BUSINESS is GALE FORCED PROJECT, S.L., N.I.F.: B90236530, with its registered office at Avda. Reyes Católicos No. 23, 41001 Sevilla (Spain), phone (+34) 854 538 868, and email info@lobbyroomhotel.com.

On the other hand,

The CONSUMER, as a guest user on the Website, is responsible for the proper use and custody of the data provided, and is equally responsible for the truthfulness of the personal data given to the BUSINESS.

A person will only be considered a CONSUMER if they adequately prove their status and accept these General Terms and the Particular Terms, if applicable, which, together with the Legal Notice, Privacy Policy, and Cookies Policy, govern our commercial relationship, from the moment the BUSINESS sends the General Terms in the order confirmation document, and not at any earlier time.

If the CONSUMER does not agree with any part of the terms, they will not be able to purchase any of the goods and/or products offered on the Website.

In the case of natural persons, the purchase of goods and/or products is expressly prohibited for minors under 18 years of age or for legal entities that do not meet the requirements set forth in these General Terms of Contract.

Orders placed by a minor who falsifies the information will be considered as made under the supervision and authorization of their parents, guardians, or legal representatives.

2. PURPOSE OF THE CONTRACT

These General Terms will govern the commercial relationship that arises between the BUSINESS and the CONSUMER for the purchase of goods and/or products made on the Website.

In light of the above, the CONSUMER will only be subject to the General Terms from the moment they receive the conditions of the purchase in the order confirmation document from the BUSINESS.

The contract involves the delivery, upon payment of a specified price, of a specific product.

These Terms and all documents expressly referred to herein constitute the entire agreement between the CONSUMER and the BUSINESS regarding the sale and replace any prior oral or written agreements or promises made between the parties.

The CONSUMER and the BUSINESS acknowledge that the contract has been concluded without relying on any statement or promise made by the other party, except those expressly stated in these Terms.

3. CONDITIONS FOR ACCESS AND USE OF THE WEBSITE

Access to the Website is free and open, except for the cost of the internet connection provided by the user’s contracted service provider.

Access to most of the Website’s content is completely free and does not require prior registration, although the BUSINESS may require prior completion of a corresponding form to access some of the services offered on the Website, which may involve payment of certain amounts.

Access to the Website by minors under the age of 14 is prohibited. However, in the event a minor accesses the Website, it will be presumed that such access was made with the prior and express consent of their parents, guardians, or legal representatives, notwithstanding the right of the BUSINESS to carry out any checks it deems necessary.

Under no circumstances will the BUSINESS be responsible for the truthfulness of the information provided by the user, and the user will be solely responsible for ensuring that the information provided to the BUSINESS is adequate, accurate, and precise or, otherwise, for the consequences that could result from the lack of quality or false or inaccurate information.

3.1. Requirements to Become a Registered User

It is not necessary for the CONSUMER to be registered to make a purchase of the goods and/or products offered by the BUSINESS.

3.2. Requirements to Become a Guest User

Purchases of goods and/or products offered by the BUSINESS can be made as a guest user without prior registration.

Persons who are over eighteen (18) years of age and legally constituted legal entities with sufficient capacity to contract, who provide all the required mandatory information (identification data, billing data, and chosen payment method) through the Website, may act as guest users.

4. DESCRIPTION OF THE GOODS AND/OR PRODUCTS

In compliance with applicable regulations, especially Law 34/2002, of July 11, on information society services and electronic commerce, the BUSINESS offers information on the Website about each type of room, its features, and prices:

The rooms offered, as well as others that may be offered in the future, will be delivered in exchange for the corresponding payment to be made by the CONSUMER, granting the CONSUMER a right to use them, subject to the terms, conditions, and provisions of these General Terms and any Particular Terms that may apply.

However, the BUSINESS reserves the right to withdraw, replace, or change the rooms and services offered on the Website through simple updates of their content.

Thus, the goods and/or services offered on the Website at any given time will be governed by the General Terms in force at that time. The BUSINESS also has the right to stop offering, without prior notice, access to the goods and/or services mentioned.

Descriptions that apply will govern the provision of goods and/or services offered to the CONSUMER.

4.1. Availability of Goods and/or Products

The availability of rooms offered by the BUSINESS on the Website may vary depending on demand from CONSUMERS. Although the BUSINESS periodically updates availability, the room requested by the CONSUMER may not be available at that time. In such a case, the BUSINESS will contact the user by email or phone to resolve the issue with their reservation, offering a similar room as an alternative, waiting for the selected room to be available again, or proceeding to cancel the reservation.

4.2. Indication and Validity of Prices

Room prices are always displayed in euros (€) and include the applicable VAT or other taxes that may be applicable, which will always be the current ones.

The prices shown on the Website apply exclusively to the rooms offered through the Website and during the period they are published, automatically applied during the last phase of the booking process.

The BUSINESS expressly reserves the right to modify the prices at any time without prior notice. However, in any case, the prices in effect at the time of booking will be applied.

4.3. Invoicing

According to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, in contracts with consumers and users, they have the right to receive an invoice in paper format, and receiving the invoice in paper format is a free right of the consumer. The issuance of an electronic invoice will be conditioned on the business obtaining the prior express consent of the consumer.

Royal Decree 1619/2012, of November 30, which approves the regulation governing invoicing obligations, in Article 3, establishes that for sales where the amount does not exceed €400, VAT included, or retail sales where the amount does not exceed €3,000, VAT included, the BUSINESS may issue a simplified invoice and a copy of it for sales made through the Website, where the recipient of the purchase is not acting as a business or professional, but as a final consumer.

In the cases mentioned above, where issuing a simplified invoice is allowed, the BUSINESS will not request the personal details of the buyer during the purchase process. When the recipient of the invoice is a business or professional who wishes to deduct the tax, or a consumer who requires the invoice to exercise a tax right, the BUSINESS must include the recipient’s N.I.F./N.I.E., address, and the VAT amount charged.

Due to our ecological commitment, the consumer expressly agrees to receive the simplified invoice in electronic format, although if they prefer a paper format, they may request it at no cost by emailing [reservas@lobbyroomhotel.com](mailto:reservas@lobbyroomhotel.com).

By checking the box “I authorize and request the invoice to be sent in electronic format,” which appears during the purchase process, the CONSUMER authorizes and gives their express consent to the BUSINESS to issue and send the purchase invoice for the order by email in electronic .pdf format, unless the CONSUMER does not authorize it and expressly requests the purchase invoice to be sent in paper format by regular mail.

To do so, the CONSUMER must contact Customer Service by phone (+34) 854 538 868 or by email at [reservas@lobbyroomhotel.com](mailto:reservas@lobbyroomhotel.com) and request the paper invoice for their order, which will be sent by the BUSINESS via regular mail to the address provided by the CONSUMER.

The CONSUMER’s right to receive the invoice in paper format will not be conditional on any payment of fees.

For any information regarding the order, changing the billing address, or correcting errors in the provided data, the CONSUMER must contact the BUSINESS by phone (+34) 854 538 868 or by email at [reservas@lobbyroomhotel.com](mailto:reservas@lobbyroomhotel.com). In any case, the CONSUMER must indicate the order number assigned to them and shown in the order confirmation email in the subject of the message or the call.

5. PURCHASE PROCESS

The contracting procedure on the online store can only be carried out in Spanish or English, at the CONSUMER’s choice.

All processing of the order, conclusion of the contract, and subsequent communications with the CONSUMER will be conducted in Spanish or English.

If the procedure can be carried out in another language, it will be indicated before starting the contracting process.

The CONSUMER can access the articles and/or products offered by the BUSINESS as a guest user, without the need for prior registration.

The BUSINESS’s contracting platform will inform the CONSUMER, once the contracting process is completed, by email, about all the features, price, date of contracting, and availability of the room.

It is hereby informed that in accordance with Article 27 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps:

1. As a guest user, without the need to be registered, the CONSUMER must select the product(s) they wish to purchase and add them to their “Shopping Cart” by clicking the “Add” button.

2. The CONSUMER can check that the product(s) have been correctly added to their shopping cart, where the number of selected items and/or products will be displayed.

3. Before proceeding with the order, the CONSUMER must carefully read these general conditions and the basic data protection information provided, accepting them in full by checking the following “check-box”:

□ I agree with the basic data protection information provided and with the General Contracting Terms, accepting both without reservation.

4. The CONSUMER will then see a detailed summary of the items and/or products in their “Shopping Cart,” which will include:

– Image of the room
– Description of the room
– Availability of the room
– Unit price
– Quantity
– Subtotal of items and/or products (VAT included)
– Subtotal of shipping costs (VAT included)
– Taxes
– Total

5. Next, the CONSUMER will be shown an electronic form where they must fill in their billing details and full delivery address for the room. Once completed, click on the “SAVE” button.

6. As the payment method for the order, the CONSUMER will use one of the payment methods established by the BUSINESS on the Website.

When making a reservation through our website, the customer will be required to provide a valid credit card as a guarantee for the reservation. A symbolic amount of one euro (€1) will be blocked on the provided card solely for the purpose of verifying its validity and ensuring payment for the stay. This block is not a final charge and will be released automatically once the verification is completed. We reserve the right to use the provided card to cover any unpaid charges or damage caused during the stay.

7. The order will be processed once the CONSUMER clicks on the “Order with payment obligation” button located at the bottom of the page.

8. After completing the purchase, the CONSUMER will receive a confirmation of the purchase, called the “Purchase Receipt,” sent to the email address provided. This will serve as proof of the operation and can be printed. The order confirmation and Purchase Receipt will not be valid as an invoice.
Communications, purchase orders, and payments involved in transactions on the Website may be archived and stored in the BUSINESS’s computerized records to serve as proof of the transactions, in any case, respecting reasonable security conditions and the applicable laws and regulations, particularly considering REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, on the protection of natural persons concerning the processing of personal data and the free movement of such data (General Data Protection Regulation – GDPR EU 2016/679), and the Organic Law 3/2018 of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD 3/2018), and the rights of Users under the privacy policy of this Website.

6. TECHNICAL MEANS TO CORRECT ERRORS

The CONSUMER is informed that in the event of providing incorrect data when formalizing their order request on the Website, they may modify them by contacting the BUSINESS through the contact form on the Website, sending an email to [reservas@lobbyroomhotel.com](mailto:reservas@lobbyroomhotel.com), or contacting CUSTOMER SERVICE at (+34) 854 538 868.

7. PAYMENT METHODS

To proceed with payment, the CONSUMER must follow each of the instructions displayed on the Website. Payment for the price of items and/or products can only be made using the payment methods indicated on the Website.

In the case of payment by credit and/or debit card, the payment will be subject to checks and authorizations by the issuing entities. If the issuing entity does not authorize the payment, the purchase process cannot continue, and the order will be automatically canceled, meaning that the sale of the requested service is not completed. The price of the service, along with any applicable taxes, will be shown when finalizing the order.

To reinforce the security and protection of online purchases, the BUSINESS has implemented necessary processes to improve the security of transactions through the integration of a payment service provider and a banking intermediary that ensure the confidentiality and security of the operations, requiring authentication for each purchase made through the website in accordance with security regulations for payment methods (PSD2).

All payment orders are identified by a code, generated by the payment provider, without which no transaction will be authorized by the corresponding bank entity. This code will allow the BUSINESS to make the corresponding charges without storing payment card data.

Under no circumstances will the BUSINESS store the data provided by CONSUMERS through the payment gateway in their own computer systems. Data will only be retained while the purchase is being made, the payment is processed, and the withdrawal period has passed.

The Website offers several payment methods for the CONSUMER to choose from:

– Credit and/or Debit Card: The Website has an e-commerce payment gateway installed from the bank entity. All data provided for this purpose is encrypted to guarantee the highest security. It is hosted on a certified secure server according to the “Secure Socket Layer” protocol. Personal and banking data will be protected with all the security measures established by REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, on the protection of natural persons concerning the processing of personal data and the free movement of such data (General Data Protection Regulation – GDPR EU 2016/679), and by the Organic Law 3/2018, of December 5, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD 3/2018), ensuring full confidentiality. The data provided by the CONSUMERS will never be stored by the BUSINESS through the payment gateway, and they will only be retained during the purchase process, payment, and until the withdrawal period ends.

– Bizum: The CONSUMER can pay for their shopping cart using the Bizum mobile payment platform, entering only their phone number and Bizum PIN.

– Bank Transfer: The CONSUMER can choose to make payment by transfer. To do so, they must click on the “Pay by Bank Transfer” link on the website and follow the instructions in the email they receive. When placing the order and selecting this payment method, a confirmation email will be sent with the order number and the bank account where the payment should be made. Please mention the order number in the payment reference.

The CONSUMER’s purchase may be delayed for anti-fraud checks. It may also be suspended for a more thorough investigation to prevent fraudulent transactions.

8. VALUE ADDED TAX (VAT)

In accordance with Article 68 of Law 37/1992, of December 28, on the Value Added Tax, the delivery of the items and/or products will be considered as taking place in the Spanish VAT territory if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta, and Melilla, where their respective tax rates apply. The applicable VAT rate will be the legally applicable rate at the time, depending on the specific article concerned.

Likewise, and in accordance with DIRECTIVE (EU) 2017/2455 OF THE COUNCIL of December 5, 2017, which modifies Directive 2006/112/EC and Directive 2009/132/EC concerning certain VAT obligations for services and distance sales of goods, the purchase orders will be considered located in the EU Member State where the delivery address specified in the purchase order is located, and therefore, the applicable VAT rate will be the one in effect in that Member State.
Here is the English translation of the provided text:

9. ORDER PROCESSING

Once the payment for the total amount indicated during the booking process has been verified, the ENTREPRENEUR will begin processing the order.

The ENTREPRENEUR does not guarantee the price offered in this reservation for more than five days from its date. If payment is not made within five days through the established payment methods, the price may be modified.

It is also recommended that the CONSUMER print and/or save a durable copy of the booking conditions when making the request, as well as the receipt confirmation sent by the ENTREPRENEUR via email.

The ENTREPRENEUR will provide the reserved rooms exactly as described on the website.

If any issues arise during the check-in process or during the stay, the CONSUMER must contact the ENTREPRENEUR via the contact form, detailing all relevant aspects related to the issue with the reservation or the stay.

10. PROMOTIONAL CODES: TERMS AND CONDITIONS

The ENTREPRENEUR may issue single-use promotional codes as an incentive for CONSUMERS. If the ENTREPRENEUR believes a CONSUMER has intentionally circumvented the measures established to restrict the use of such codes, the ENTREPRENEUR may adjust the subsequent order accordingly. When using promotional codes, it is the CONSUMER’s responsibility to ensure that the promotion or discount is correctly reflected during payment and within the applicable period.

CONSUMERS must contact the ENTREPRENEUR immediately if they detect any errors or if the promotional code is not applied correctly to the purchase.

The types of offers and promotions offered by the ENTREPRENEUR may vary depending on their needs, and each promotional code will specify which items and/or products the offer applies to, the benefits, and the expiration dates.

The offer is subject to valid registration and acceptance of the website’s standard terms and conditions.

The promotional code is non-transferable, cannot be sold or redeemed, and may only be used once per CONSUMER. It is only valid for purchases made through the online store. The use of any promotional code constitutes acceptance of these terms and conditions.

11. RIGHT OF WITHDRAWAL AND CANCELLATION POLICY

11.1. Exclusion from the Right of Withdrawal

In accordance with Article 103, letter l) of Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply to contracts related to the provision of accommodation services for purposes other than housing, if the contracts specify a particular date or period of execution.

Therefore, once a room reservation has been confirmed through our Website, the consumer has no right to withdraw from this reservation, except in cases outlined in our cancellation policy described below.

11.2. Cancellation Policy

Despite the exclusion of the right of withdrawal, we offer the consumer the possibility to cancel their reservation under the following conditions:

– For flexible reservations: Cancellation without fees up to 48 hours before 14:00 on the day of arrival throughout the year, except:
– From 26.12.24 to 2.1.25, cancellation without fees is allowed up to 7 days before 14:00 on the arrival date.
– From 11.4.25 to 19.4.25, 5.5.25 to 10.5.25, and 26.12.25 to 2.1.26, cancellation without fees is allowed up to 14 days before 14:00 on the arrival date.
– From 28.3.26 to 4.4.26, 19.4.26 to 25.4.26, and 26.12.26 to 2.1.27, cancellation without fees is allowed up to 14 days before 14:00 on the arrival date.
– From 20.3.27 to 27.3.27, 10.4.27 and 16.4.27, and 26.12.27 to 2.1.28, cancellation without fees is allowed up to 14 days before 14:00 on the arrival date.

– For non-refundable reservations, there is no possibility of cancellation or modification without fees.

No-Show: If the consumer does not show up on the reserved date without notifying in advance of the cancellation:

– For flexible reservations, the charge will be for the first night, except:
– From 11.4.25 to 19.4.25, 5.5.25 to 10.5.25, and 26.12.25 to 2.1.26, the full stay will be charged.
– From 28.3.26 to 4.4.26, 19.4.26 to 25.4.26, and 26.12.26 to 2.1.27, the full stay will be charged.
– From 20.3.27 to 27.3.27, 10.4.27 and 16.4.27, and 26.12.27 to 2.1.28, the full stay will be charged.

– For non-refundable reservations, the full stay will be charged in case of no-show.

11.3. Procedure to Cancel the Reservation

To cancel a reservation, the consumer must contact us via email at reservas@lobbyroomhotel.com, the contact form, or by phone at (+34) 854 538 868, providing the reservation details. The date and time of receiving the cancellation request will determine the application of the above conditions.

Once the cancellation is processed, the consumer will receive an email confirming the cancellation and, if applicable, information regarding the refund or corresponding penalty.

11.4. Modifications to the Reservation

Any modification to the reservation (dates, room type, number of guests, etc.) will be subject to hotel availability at the time of the request. Modifications may incur additional charges depending on the rate applicable for the new dates selected.

12. WARRANTIES APPLICABLE TO THE ITEMS AND/OR PRODUCTS

12.1. Conformity Guarantee

Rooms reserved through our Website come with a conformity guarantee, in accordance with current legislation on consumer rights protection. This guarantee ensures that the rooms and services offered meet the characteristics, conditions, and descriptions provided at the time of booking.

The ENTREPRENEUR guarantees that the reserved rooms correspond to the images, descriptions, and services published on the Website. Additionally, these rooms will be in suitable conditions for habitation, cleanliness, and security at the time of check-in.

12.2. Consumer Rights in Case of Non-Conformity

If the assigned room does not meet the conditions described in the reservation or has deficiencies, the CONSUMER is entitled to the following actions, depending on the severity of the situation:

– Replacement or upgrade: If the assigned room does not match the reservation or has significant issues, a room of similar or higher characteristics will be offered at no extra charge.
– Price reduction: If the provided service is inferior to what was agreed or the assigned room does not meet minimum expectations, the CONSUMER may request a proportional reduction in the price paid.
– Contract resolution: If the lack of conformity is serious and cannot be reasonably corrected, the CONSUMER may opt to cancel the reservation and receive a full refund of the amounts paid.

12.3. Claims Procedure

If the CONSUMER believes the accommodation service was not provided adequately, they may file a claim through our customer service. To do this, they must contact us via the contact form on the Website or by sending an email to reservas@lobbyroomhotel.com. The claim should include the reservation details and the nature of the issue.

Our team will evaluate the claim and, if the non-conformity is confirmed, we will offer an appropriate solution according to the actions mentioned above.

12.4. Limitations

The conformity guarantee does not apply in the following cases:

– When the discrepancy between the reserved and assigned room is due to changes made by the CONSUMER after the initial booking.
– If the CONSUMER’s dissatisfaction is based on personal preferences not explicitly stated in the reservation, or circumstances beyond the ENTREPRENEUR’s control (e.g., external noise, weather conditions, events, etc.).

12.5. Regulations and Safety

The ENTREPRENEUR commits to comply with all current local and national regulations regarding safety, hygiene, and accessibility, ensuring that the accommodation facilities meet the required standards based on their classification.

12.6. Disclaimer of Liability

The ENTREPRENEUR is not liable to compensate the CONSUMER or third parties for the consequences of improper use of the property, whether direct or indirect damage, accidents suffered by people, damage to third-party property, loss of profit, or lost earnings.

To know the steps to follow if a lack of conformity is detected regarding a property purchased through the Website, you may contact our **Customer Service and Post-Sales** via phone (+34) 854 538 868 or email reservas@lobbyroomhotel.com.

12.7. Complaints and Claims Form – Junta de Andalucía

Click here to download the complaint forms from the Junta de Andalucía. (create download link for the PDF document)

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13. INFORMATION ON THE PROCESSING OF PERSONAL DATA

In accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL of April 27, 2016, regarding the protection of natural persons in relation to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (GENERAL DATA PROTECTION REGULATION – GDPR EU 2016/679), and the Organic Law 3/2018 of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD 3/2018), the BUSINESS informs the CONSUMERS of the online store of the Website that all personal data provided by completing the contact or registration electronic forms on the Website, or by sending emails to the various email addresses under the domain *dortomedical.com*, will form part of the Business’s Record of Processing Activities (RAT), which will be updated periodically in accordance with the provisions of the GDPR (EU) 2016/679. These data will be used by the different departments of the company to provide services to the CONSUMER, process (management, payment, and shipment of purchased items/products), send newsletters about offers, promotions, and recommendations from the BUSINESS, as well as send commercial communications about our items/products by letter, phone, email, SMS/MMS, WhatsApp, Telegram, or other equivalent electronic communication means, as long as the interested party has consented to the processing of their personal data for this purpose.

The legitimacy of the processing is based on the execution of a contract in which the interested party is a party, or for the application of pre-contractual measures at their request, or through the express consent of the interested party. We will keep your personal data as long as there is a mutual interest in doing so, from when you provide consent until it is revoked or the limitation of processing is requested. In such cases, we will keep your data blocked for the time legally required. The data will not be communicated to third parties unless required by law.

By entering your data in the electronic forms available on the Website, the CONSUMER explicitly and unequivocally gives their consent to the BUSINESS to process the provided personal data in accordance with the purposes mentioned above.

These data will not be transferred to third parties by the BUSINESS without the explicit and unequivocal consent of the CONSUMER, except as required by the relevant administrative or judicial authorities.

Furthermore, the BUSINESS informs the CONSUMER of the possibility of exercising their rights to access personal data, rectification, erasure (right to be forgotten), restriction of processing, data portability, objection to processing, and not to be subject to automated individual decision-making. When the processing is based on consent, the CONSUMER has the right to withdraw consent at any time, by sending a written request to the postal address: Avda. Reyes CatólicosN.º 23, 41001 Sevilla (Spain) or to the email address info@lobbyroomhotel.com, clearly indicating the right they wish to exercise.

If the CONSUMER considers that the processing does not comply with the applicable regulations or believes their rights have been violated, they may also file a complaint with the Spanish Data Protection Authority at https://www.aepd.es

14. LIABILITY AND DISCLAIMER

The BUSINESS cannot guarantee the technical continuity of the Website, the absence of errors or interruptions in service, nor that the Website will be available or accessible 100% of the time. The Website is hosted on a secure server and has the necessary SSL security certificate, which are the tools the BUSINESS uses to control the absence of viruses, worms, or other harmful software elements.

Under no circumstances will the unavailability of the Website or the presence of failures be grounds for the CONSUMER or third parties to claim any type of compensation or reimbursement.

15. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Website, including but not limited to its programming, editing, compilation, and other elements necessary for its functioning, designs, logos, texts, and/or graphics, are the property of the BUSINESS or, where applicable, are licensed or expressly authorized by their authors.

All contents of the Website are duly protected by intellectual and industrial property laws and are registered in the corresponding public registers. Any total or partial reproduction, use, exploitation, distribution, or commercialization requires prior written authorization from the BUSINESS.

Any unauthorized use by the BUSINESS will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, texts, and/or graphics that belong to third parties and that may appear on the Website are the property of their respective owners, who are responsible for any potential controversy that may arise regarding them.

The BUSINESS acknowledges the corresponding industrial and intellectual property rights of the owners, and the mere mention or appearance of them on the Website does not imply any rights or responsibilities of the BUSINESS over them, nor any endorsement, sponsorship, or recommendation by the BUSINESS.

16. LINKS

The establishment of a hyperlink does not imply in any case the existence of relationships between the BUSINESS and the owner of the Website to which the link is established, nor does it imply the acceptance and approval by the BUSINESS of their contents or services.

Any person wishing to establish a hyperlink must first request written authorization from the BUSINESS. In any case, the hyperlink should only allow access to the homepage of the website, and the person must refrain from making false, inaccurate, or misleading statements about the BUSINESS or including illegal content, contrary to good customs, or public order.

The BUSINESS is not responsible for the use made by each user of the information provided on the Website or for any actions taken based on it.

The BUSINESS does not assume any responsibility for the information contained on third-party websites that may be accessed via links from any website owned by the BUSINESS. The presence of links on the BUSINESS Website is for informational purposes only and does not imply suggestion, invitation, or recommendation regarding the linked websites.

17. GENERAL

These conditions have been presented in advance in accordance with applicable legislation. The BUSINESS also makes these General Terms and Conditions available, so they can be stored and reproduced, fulfilling the legal obligation for prior information.

[Click here to download the General Terms and Conditions.]

The BUSINESS reserves the right to modify, at any time and without prior notice, the presentation and configuration of the online store of the Website, its functionalities, and/or the contents incorporated into it, as well as to cease providing services at any time, maintaining any commercial or other obligations acquired until that moment.

In the event that any provision or provisions of these Terms and Conditions are declared null or unenforceable, in whole or in part, by any court, tribunal, or competent administrative body, such nullity or unenforceability will not affect the remaining provisions. In this case, the affected clause or clauses will be replaced with others that have the most similar effect to those that were replaced.

18. CUSTOMER SERVICE AND AFTER-SALES

For any inquiries, suggestions, complaints, or claims related to the purchase of items and/or products, you can contact us through the website’s contact form, by email at reservas@lobbyroomhotel.com, via WhatsApp at (+34) 854 538 868, or by calling Customer Service at (+34) 854 538 868, during the following hours: 24 hours/365 days.

19. EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM

If the CONSUMER has had an issue with a purchase or service provided online, they can use this platform to submit any complaint related to the transaction or service, as well as seek an extrajudicial resolution to the conflict.

Pursuant to Article 14.1 of Regulation (EU) 524/2013, applicable across the European Union, and Law 7/2017 of November 2, incorporating Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution in consumer matters, the BUSINESS makes the following link available to users of the Website: [https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES](https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES). Through this link, the CONSUMERS of the Website can access the European Online Dispute Resolution Platform.

20. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure or delay in fulfilling any of the obligations assumed if it is due to events beyond our reasonable control (“Force Majeure”).

Force Majeure events include any act, event, lack of exercise, omission, or accident beyond our reasonable control, including, but not limited to:

– Strikes, lockouts, or other protest measures.
– Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war.
– Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disasters.
– Inability to use public or private transport systems.
– Inability to use public or private telecommunications systems.
– Acts, decrees, legislation, regulations, or restrictions by any government or public authority.

It will be understood that the obligations are suspended during the period in which the Force Majeure event continues, and we will have an extension of the deadline to fulfill these obligations for a period equal to the duration of the Force Majeure event. We will make all reasonable efforts to end the Force Majeure event or find a solution that allows us to meet our obligations despite the Force Majeure event.

21. JURISDICTION

These General Terms and Conditions are governed by Spanish law. For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish law will apply,